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RDB Manage: Hybrid Platform Support
This service is a cross-platform, full-stack, full resolving, proactive support solution that covers all your modern distributed infrastructure including your Public Cloud, SaaS and on- premises offerings. Over the years, the modern estate has evolved and now includes a wide range of infrastructure types including legacy and traditional core applications frequently hosted on propriety hardware and operating systems alongside cloud-based workloads and SaaS applications.
A big challenge for today’s enterprises is to maintain a diverse range of infrastructures and workloads. Resolving issues across hybrid environments can be extremely tough, and the costs of retaining and managing an in-house expanding skills matrix are rising. However, RDB offers a comprehensive support service that covers, individual applications and appliances, SaaS applications as well as the interactions that take place between them.
What's the problem / pain?
-Do you wish you could have one company responsible for you Business as Usual support across your whole estate?
-Are you interested in continuous optimisation of costs across your whole estate?
-Do you wish your team could focus on driving things forward rather than just keeping the lights on
-Have you got applications in different platforms?
-Some CORE or Legacy applications on premises
-Some born in the cloud SaaS applications
-Some Public Cloud workloads
-Is your skills matrix getting bigger rather than smaller, what is that costing you in the current recruitment market?
-Do you have transactions/workflow or ETL which goes across different platforms? Do you want to be sure they all complete properly?
-Would you like to be sure that you DR works within the RPO/RTO specifications.
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The benefits
There are so many benefits from having stable, cost-managed infrastructure managed by an efficient outsourced company.
-We are experts, constantly dealing with similar issues across multiple clients.
-Rather than a small in-house group, you have a whole expert team on standby 24×7 with a 15 minute SLA to start resolving
-Costs should be reduced
-Risk will be dramatically reduced
-Time for your valuable in-house team is released for high-value projects and released from BaU tasks.
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How’s it different?
RDB’s approach has some features which guarantee the client gets the best deal and the best possible service:
-We are on your side. We do not resell hardware or cloud services so we can are completely impartial, focussed only on designing or recommending the best services/products for the client.
-Your priorities are our priorities, whether it is cost, stability or performance or more likely some combination, we can help work out the right approach.
-We integrate with your team by having regular meetings and visits/zooms with your team to ensure that we have a complete dialog and that the priorities are properly understood for each element.
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Explore our Solutions
Optimisation
RDB Are experts at getting the most out your software and hardware assets. Using our expert team we can optimise your software and infrastructure to:
- Save money on expensive licences
- Reduce the cost of a cloud migration
- Make your database perform faster
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Applications
RDB can run your core applications as if they were SaaS across any rlevant infrastructure Azure/AWS, RDB Cloud and your own infrastructure. Whether it’s CORE applciations, legacy or a complex combination we can privide a single BaU service.
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Workflow Management
Our services are enhanced using our own monitoring technology, enterprise class workflow management and human skill.
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Infrastructure change
RDB Can design and implement complete infrastructure change. Considering budgets, prioroties and looking for opportunities to reduce cost of software, hardware, virtualisation and other services.
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24x7 Response
RDB offers very high SLAs for all its managed service offerings. Proactive, Full Resolving 24×7 and 12×5 with 20 minute response available
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Ready to get
started?
Request a demo or talk to our technical sales team to answer your questions.