Custodian*24 – Criteria

The diagram below highlights the way in which Custodian*24 interacts and operates

RDB Concepts Custodian*24 Connectivity Diagram

These are the elements that are included with Custodian*24 services:

Custodian*24  
Setup  
– Configuration of Elements on client site  
– Configuration of Monitoring Server  
– Customisation of Monitoring website to suit clients requirements  
On-going  
– Resolution of issues with access to website  
– Resolution of issues with server accessing client site  
– DR site in the event of a failure at the main site  
– Management of alerts generated within the Custodian*24 environment 24*7