Custodian*24 is a revolutionary monitoring and management system exclusive to RDB that has the ability to completely monitor the performance and availability of your current systems, applications, databases, networks and more. Developed in 2007 the product is utilized by all of our clients and is distributed via our partner channel.
How Can Custodian*24 Benefit You?
We came up with the concept for Custodian*24 by thinking about our customers’ needs. By coupling a 24 by 7, 365 management system with extremely flexible and customizable features, the finished product is one that remains unrivaled and can be tailored for all business sectors and their changing requirements.
Other benefits of Custodian*24 include:
- Security: Access can by managed by the client and can be guaranteed.
- Security: Access to the client’s data is not required.
- Security: At no time is client data transferred out of the client’s network.
- Auditing: Auditing of all communications via SMS and Email is available.
- Auditing: Auditing of all configured services is available.
- Auditing: Clients have complete transparency of all data captured.
- Flexibility: Integration to any service desk tool can be arranged.
- Flexibility: Escalation routes completely customisable.
- Transparency: We ensure you are up-to-date at all times.
- Transparency: You can access the whole system at any time and remain in complete control.
- Flexible Management: You can customize features to suit you and your business.
- Cost Efficiency: Pricing is not prohibitive Custodian*24 is priced to impress.
For clients that have tighter security and have restrictions in place that do not allow access from outside their network, the Custodian*24 Black Box option is also available. Only SMS texts and the email notifications are then transmitted to RDB Concepts and both of these can be audited by the client.
But the care doesn’t stop there. As part of the package we also provide you with ongoing maintenance work and up to 12 periodic Custodian*24 refreshes a year.
Interested in the detail?