Infrastructure Monitoring Portal

Custodian*24 is a web-based, 24 by 7 infrastructure monitoring service that can help improve the quality of your IT service, while driving down operational costs. Custodian*24 monitors the performance and availability of servers, applications, storage and network devices. Monitoring both the system infrastructure and transactions enables IT staff to quickly determine how infrastructure problems affect the end-user experience.

Key Features:

Custodian*24 provides the ability to:

• Monitor a variety of applications, systems and storage and network devices
• Map the performance of customer transactions to back-end infrastructure
• Begin monitoring new systems in minutes
• Notify the appropriate contacts with customised alerts wherever they are
• Access performance and service level metrics

Key Benefits:

• Drive down operating cost by remotely monitoring storage and network devices, systems and application infrastructure
• Improve service levels by automatically reporting service issues and notifying the appropriate resource to take action
• Determine whether back-end infrastructure and Websites meet SLA’s by measuring their performance and availability against defined objectives
• Offer centralized access to reports via a secure web portal
• Quick, easy and inexpensive to set up with no new skills required by staff

How it works

Custodian*24 uses agent based technology that securely connects to and the collects information from your chosen elements. Industry standard protocols such as PerfMon, SNMP, HTTP, rstats and Secure Shell (SSH) are used. This enables data collection to be done remotely. Data is securely relayed to the web based Custodian*24 Secure Monitoring Portal. Performance and service level data are displayed in a dashboard format for easy interpretation.

Alerts sent through Custodian*24 are completely customisable, enabling clients to specify who each warning is sent to within their organisation. Whenever preset thresholds are exceeded, real time alerts are sent to the appropriate contact via email, pager or SNMP trap. Clients can also specify different notification and escalation policies, determining who receives alerts and what types of alerts are sent.

Using Custodian*24, clients can measure the performance and availability for both Web transactions and infrastructure elements against service level objectives. You can specify particular goals and generate service level graphs to how how well these goals are being met.

The Portal

The Web Portal is an important part of Custodian*24. It provides a customisable view of client systems giving them access to reports and time system information. The portal can be customised to match any website design, which enables Partner companies to sell Custodian*24 on as their product. New reports can be added to the portal on request, making it an extremely powerful resource.