When taking out a managed service, our cutsomers recieve the following benefits

• Review of the entire environment before the support contract begins.
• Daily system housekeeping:
  • System availability
  • Capacity monitoring
  • Error monitoring, analysis and management
  • System backup monitoring
  • System error monitoring
  • Corrective action for all supported elements is performed
• Weekly reports of all work undertaken.
• Manage system state during business hours.
• Perform and monitor maintenance shutdowns.
• Carry out start up and perform system sanity check.
• Proactive system administration to prevent problems from occurring.
• Full administration activities.
• Monitor capacity of environment.
• Return the system to normal operating state after a system failure.
• Quarterly patch release report.
• Annual incident and history report.
• Quarterly status review meeting.
• Personal technician providing a single point of contact for the client.