RDB Concepts are proud to announce the launch its new 24 by 7 service desk.

The new service desk enables RDB Concepts to offer:

1) 24 by 7 call management
2) 24 by 7 batch management
3) Call levels 0 to 3:-

• Level 0 providing simple call routing to external service providers and management of call to resolution
• Level 3 providing full ticket management and issue resolution as well as management of all external vendors